On Time Delivery: How to Track, Measure and Improve

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It outlines metrics such as uptime, delivery time, response time, and resolution time This is sometimes measured in a time slot For example, your SLA might

This is the amount of time the service is available for use Service availability can be measured by time slot; for instance, percent availability required beneficial slots for distribution while ensuring a good service to the customers service level imposed to the time slots offered

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